Box Office & Ticket Sales Associate
Company: Wollman Rink NYC
Location: New York
Posted on: September 24, 2024
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Job Description:
Description:We are seeking a dedicated and customer-focused
individual to join our team as a Box Office & Ticket Sales
Associate. In this role, you will be responsible for efficiently
managing ticket sales, assisting customers, and ensuring a smooth
entry process for our venue. Your primary responsibilities will
include working the line in the entrance, checking waivers, and
validating pre-purchased tickets. Requirements:Greet customers in a
friendly and professional manner as they approach the box office.
Sell tickets to customers using our ticketing system, ensuring
accuracy in pricing. Assist customers with inquiries related to
ticket availability, event details, and arrangements.Handle cash
transactions and maintain accurate cash drawer balances.Verify
waivers and process any necessary paperwork for customers
participating in events or activities that require them. Check and
validate pre-purchased tickets and ensure they correspond to the
correct date. Provide excellent customer service by addressing any
concerns or issues raised by customers.Collaborate with other team
members to ensure smooth and efficient operations during
high-volume periods. Follow established procedures for ticket
sales, refunds, exchanges, and any other related
transactions/Questions. Maintain cleanliness and organization of
the box office area, including ticket counters and displays. Stay
updated on upcoming events, promotions, and special offers to
provide accurate information to customers. Requirements:Previous
experience in customer service or ticket sales is preferred but not
required. Excellent interpersonal and communication skills. Ability
to work in a fast-paced environment and handle multiple tasks
simultaneously. Strong attention to detail and accuracy in cash
handling and ticket verification. Proficient computer skills and
experience with ticketing or point-of-sale systems is a plus.
Flexibility to work evenings, weekends, and holidays.Exceptional
problem-solving skills and the ability to remain calm under
pressure. A positive and friendly attitude towards customers and
team members.Note:This job description outlines the general nature
and level of work performed by individuals assigned to this
position. It is not intended to be an exhaustive list of all
responsibilities, duties, and skills required.Working
EnvironmentThis position generally requires that work be performed
from Wollman Rink offices. This position requires frequent outdoor
work and exposure to varying weather conditions due to the nature
of the business. Availability to work evening, weekends, and
holidays.About WPPWollman Park Partners (WPP) is a coalition of
experienced New Yorkers from diverse sectors, including sports and
entertainment, finance, health and wellness, and sustainability.
Comprising notable organizations like Harris Blitzer Sports &
Entertainment, Related Companies, Equinox, in close partnership
with Great Performances + Melba's Restaurant, YMCA, Ice Hockey in
Harlem, Figure Skating in Harlem, The Boys' Club of New York, and
Green City Force. WPP is dedicated to enhancing the iconic Wollman
Rink NYC (WRNYC) in Central Park. With a strong commitment to
creating a vibrant, diverse, and inclusive space, WPP aims to
promote equitable economic opportunities and recovery for the
city.As the operator of Wollman Rink NYC, WPP focuses on
accessibility and inclusivity through thoughtful hiring practices
and engaging programming. The rink will host public ice-skating
sessions, youth initiatives, cultural events, and celebrations,
making it a welcoming destination for both New Yorkers and visitors
alike. By fostering a sense of community and celebrating the city's
rich diversity, WPP strives to create a year-round destination that
reflects the values and spirit of New York
City.PI8f284721595e-25660-35517771
Keywords: Wollman Rink NYC, Bristol , Box Office & Ticket Sales Associate, Sales , New York, Connecticut
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